Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Typically, putrimall deliver your orders in about 7-14 days, while with Economy Free Delivery shipping time mostly takes 15-45 days.

You may create an account using our on account engine or via FB Login here

You may change your Shipping Address in My Account

Status of your order shall be sent via email to your registered email while purchased. You also may track your order in My Account

No. It is secure checkout by our trusted payment gateway. (Paypal).

Not at this moment.

We ship your items worldwide.

Your items may come in different packages based on different suppliers.

If you need to swap an item

Returns and Exchanges

Return PolicyReturns must be in original condition and for damage item only, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. It can take up to 30 business days for us to receive and process your return.

If the item you received is not what you originally ordered, we are happy to exchange the items for you. Please notify us immediately at www.putrimall.com/v1/contact-us and we will assist you right away. To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.

If the item you received is damaged, we are happy to exchange the items for you. Please notify us immediately at www.putrimall.com/v1/contact-us and we will assist you right away. To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.

We will send you the origin address once you contact us.

The customer support is via email and phone only.

Please get your shipping address corrected in your order resided in My Account within 24 hours.

Free Worldwide shipping

On all orders

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa

© Putrimall 2019

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