FAQ

FAQS

Q: Why do I need to sign-in to shop?

A: Signing up with Putrimall gives you a quicker access to your order and allows you to check on the status of your order and refund online.

 

Q: Do I automatically receive newsletter from you after signing up?

A: No, unless you choose to receive our newsletter upon signing up. If you have signed up for it, you can easily unsubscribe it from our mailing list by simply clicking the unsubscribe link at the bottom of our newsletter.

 

Q: Is my personal detail secure with Putrimall? Would any third party be able to obtain my personal details?

A: No, rest assured that all your information will be securely kept by Putrimall. Apart from your credit card issuing bank, all details will be kept as private and confidential files. Thus, any other party will not gain access to your personal information.

 

Q.How do purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
  4. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you’ll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 

QWhat are the payment methods available?

www.putrimall.com offers various kind of Payment Methods as shown below :-

We accept payment via VISA / MASTER CREDIT CARD , DEBIT CARD, PAYPAL , DIRECT ONLINE TRASNFER and also ONLINE BANKING PAYMENT for VARIOUS MAJOR BANKS IN MALAYSIA.

AND THE MOST IMPORTANT THINGS IS, IT IS 100% SECURED.

 

Q: How secure is your website?

A: Any information given to us will be store via high-level SSL encryption technology. Thus, our website is very well secured.

 

Q: If I encounter a problem with my order, what should I do?

A: If you encounter any problems pertaining to your order, please contact our Customer Service Team for further assistance.

 

Q: Will my credit card information be well protected?

A: Yes, rest assured that your credit card information will be well protected with the most recent encryption standards.

 

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account” → Edit your account information and Shipping address here.
  • Q. I forgot my Password for my account. What should I do to retrieve it?
  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

Q. What is the product’s transaction currency?

All products transaction currency will be done in  MYR

 

Q. How long does the delivery usually takes?
Local order delivery usually will takes 3-5 working days ;

Outstation orders – 5-10 working days , depends on which courier service you  choose.

 

Q.Can I reserves this item ?

A: We’re sorry that reservations are not allowed due to limited stocks. We operate on a first pay, first served basis.

 

Q. I still have doubts!
Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email to putrimallonline@gmail.comfor us to clear your doubts.

 

 

Free Worldwide shipping

On all orders

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa

© Putrimall 2019

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