Tutorial for Vendor/Seller

[vc_row][vc_column][vc_toggle title=”Tutor 1:Setting Up Your Store” style=”round_outline”]

What is a store?

Store is the place where seller will showcase all his products in an interactive design. From the store a customer will get seller’s product, contact information, store location, and all other information in one view. seller will see the page by navigating to Seller Dashboard → Visit Your Store .


Store Settings

Store banner will represent seller products concept by one big image. Seller could use a good visual interactive image to grab the attention of customer. Seller will set the image from Seller Dashboard → Setting page.

For better contact between seller and customer store settings has contact information insert form combined of phone number, email address, physical location information and location map.

You can also add support button from store settings and include support button text.

dokan vendor store settings

Payment Settings

Vendor can set his comfortable payment method for the store. For bank transfers, just add bank account name, account number, name of the bank, address and finally swift code. Now, save the settings by clicking Update Settings button.

dokan vendor payment settings

Shipping Settings

As for now, the Shipping setting is disabled due to the promotion of Putrimall to provide a Free Shipping (product less than 1kg) to encourage customers to the new marketplace. Seller/Vendor of Putrimall are advised to absorb its own Shipping Cost into your Product. The Putrimall shall charged the handling fee to the customer for items more than 1KG (for a limited time period).

dokan vendor shipping settings

Social Profiles

Social profiles help you to gain more trust. Consider adding your social profile links for better user interaction. You can link every social networking sites with your store from this page. Putrimall has simple view and easy to link up format with store setting for the sellers.

dokan vendor social profile

Store SEO

Your store SEO can help you to increase your store traffic. You can set your SEO title, meta description, meta keywords, Facebook title, description, image, Twitter title, description and image.


[/vc_toggle][vc_toggle title=”Tutor 2:Creating Product” style=”round_outline”]

Create a product from Seller dashboard

Navigate to vendor dashboard. Click on Products from the left menu and then Add New Products button from the top right corner. It will open a new window where you will be able to create a new product very easily with providing the most important details only.


Basic Details

The common information about a product are the title, price, description. Discount price is optional. You can even schedule discounts for a certain amount of time. You can enter a starting date and end date to apply automatic discounts to your product.

Both the categories and tags have to be created by the admin. The vendor can only select them from the frontend dashboard. Because allowing the vendors to create categories and tags might result into duplicates.

By default, category selection is singular. That is why there is a dropdown field to select a category. This should be the standard setting. Because according to Google Webmaster Guidelines and other SEO and UX best practices, it is recommended to have only one category assigned to a product. If you need to show your products based on multiple factors or for searching or sorting feature, you can use tags.

If you really need multiple categories in a single product, then it can be enabled from wp-admin → Dokan → Settings → Selling Options → Category Selection

As there can be thousands of tags in a site, we have placed a searching feature on the tags field. Let’s say you need to add a tag named “wood”. So if you type 3 or more characters, the tag will appear below just like Google search. So only typing “woo” will bring “Wood” you can hit the down arrow   on the keyboard or click on the result to add that in the field.


After You have provided all the required information, Click on the Create product button. It will create the product and redirect you to the product edit page, where you will be able to add more information about your product. If you want to create the product and add another one immediately, click on the Create & add new button.

After you have been redirected to the product edit page, there is a option to select product type. You can select either Simple or Variable product.

Selecting Product Type- Simple Product

What is Simple Product?

These types of products are simple and have no variants. They are single and standalone products, which does not require any other information to define different variants.

Selecting Product Type- Variable Product

What is Variable Product?

A variable product is a product that has different types of variants. For example, you might want to sell a dress which is available in 3 different colors and sizes. So this option will enable you to add those colors and sizes you need. You can add variations based on anything you like, perhaps material used or the stitching style.

Variations can be created by clicking the EDIT link as shown below:-



Variations can be created by clicking the EDIT link as shown below:-

Tthe vendor can create the variations as he needs.

The backend attribute creation and adding feature might seem a bit complicated to some users. So we have streamlined the variation adding and creation process in our interface to improve user experience.

To create a variation from the frontend, the vendor has to select This Product Has Multiple Options. Then some new fields will appear to input the variations. If you already created some variations from the backend, then you can select them from the dropdown on the top right and click Add Option. If you do not need all the attributes in your product, then you can remove or add more if you want.

Check this video on how to create a variable product →

Now if you need custom variations and attributes of your own, then you have to select Custom Attributes and then click Add Option. Then two blank fields will appear to input the variation name and attributes.

You can add as many variations and attributes as you want. When you are done, check the box Create variation using those attributes. The system will make all the combinations and will prompt you to add prices for those variations.

If you want to disable any variation, then you can uncheck the box on the left.

Quantity and variation picture adding function will not be available right away. You have to save the product once to get those options. Right after saving the product, the fields above will be have a pencil icon on the right. Click on that to add more details to the variations.

Inventory and variants

This section holds a bit complicated information. None of these fields are mandatory. If you do not need to add stock quantity and your is just a simple product, then you can totally skip this section.

But if you are creating a downloadable product or selling a dress or t shirt, which has multiple sizes, then you should read this section carefully.


What is SKU?

SKU stands for Stock Keeping Unit. It should be an unique set of characters which will not match to any other product.

Enable Product Stock Management

Let’s say you have 10 pieces of the product and you don’t want to receive after orders are placed for 10 units. If you enable stock management and enter 10 in the quantity field, then after 10 units are ordered, this product will show a message that all the quantities are sold and there is no stock.

But, you might want to take some pre-orders before your next batch comes up. So you can Allow Back Order to let the customers place orders even if the product is out of stock.

Downloadable Product


If you are selling photos, music, software or any digital product, then this is the option to use. If you click on the Add File button, three more fields will be added.

The name field defines what the downloaded file name should be. We are letting you to define that because you might name the original file to something like “new-album-updated-jan-12.zip” and you want the user to download the file as “New Album”. So this option will be useful for you to serve and organize better.

If you are serving the files from your very own site, then you can click on choose file and select. But you can also serve the file from Dropbox, Google Drive or some other file hosting site you like.


For a time limited period, we encourage all our seller/vendors to provide with a Free Shipping. You need to absorbed the cost of shipping less than 1KG. You may absorbed or reduce your profit margin. This is to encourage Free Shipping to all Putrimall’s customers.


[/vc_toggle][vc_toggle title=”Tutor 3:Managing Order” style=”round_outline”]

Order Notification

Seller will get mail notification in every order of his product. He would get a no-reply message from Putrimall system instantly after a order.

Order Listing

Order page displays the order detail in list. This page shows order number, order total amount, order status, customer details, order date and order action. you could view order farther details manage order status and delete order from order action.

You can filter the orders by Date. Besides that you can also export the order list.

dokan vendor order list

Order Status

Seller could view and process order status from the order listing. He could complete the order from the action.


Order Note

Seller could add note to an order and set the note for customer of private. For customer note, the customer will get e-mail notification for every note added. And for the private note only seller will get the e-mail notification.


Download Permissions

Seller could manage download permission if the product is downloadable. He could add or delete download file and control access to download the file.


Shipment Tracking

You can track the shipment of the product that you are selling. Navigate to you Seller Dashboard → Orders → Click on the order you want to add shipment tracking. At the bottom of the Order, you will find a button titled ‘Tracking Number’.


A new window/inline window will pop with three options. You can provide shipping provider name or URL, Tracking number and Date shipped. After providing the information, click on the Add Tracking Details button.


The order details will be updated and a new order note will be added containing the tracking details.

dokan-shipment-tracking-added[/vc_toggle][vc_toggle title=”Tutor 4:Shipping & Commission” style=”round_outline”]Dear All vendors,

Shipping calculation shall be as follows:-

  • Less than 1KG – Seller & Vendor shall absorbed = Free Shipping
  • More than 1KG – Handling Fee from RM5 to RM10 (Putrimall’s Pool)
  • Customer Purchase more than RM150.00 per order = Free Shipping

The commission calculation shall be as follows:-

  • Seller & Vendors = 94% fixed commission for all products.
  • Payment Gateway = 3% for Credit Card or RM1.50 for interbank transfer.
  • Affiliates / Dropshipper = 1 to 2%
  • Putrimall = The balance (Shall be between 1 to 3%)

Please be informed.[/vc_toggle][vc_toggle title=”Tutor 5:Withdrawing Your Earning” style=”round_outline”]

Total Earning

Seller could view his total earning from withdraw page.


Payment Settings

Vendor can set his comfortable payment method for the store. For bank transfers, just add bank account name, account number, name of the bank, address and finally swift code. Now, save the settings by clicking Update Settings button.

dokan vendor payment settings

Withdraw Methods

Seller could select his comfortable withdrawal method from drop-down box in withdraw page.


Minimum Limit

Seller must have minimum limit to make a withdraw request. Putrimall has set NO minimum balance for seller to make a withdrawal request. The Orders shall be completed (Shipping completed) for the Seller to make withdrawal.

Withdraw Approve Notification

Seller will get e-mail notification when his withdraw request gets approved by the admin. To make a success withdrawal, Putrimall encourage every seller/vendor to get their process verified by providing the information such as IC Photo, Company where you can find it in a Seller Dashboard -> Setting -> Verification


Creating Income / Withdraw Statements


From your seller dashboard, you can generate different handy reports for your Dokan store. They help you in critical moments and also to understand the status of your store. Navigate to- Seller Dashboard → Reports → Statements


You can select the time period for your statement by clicking on the From and To. Select your preferred date and click Show button. It will generate a statement of your income and withdraw amounts during that period.

You can also export this statement by clicking on the Export All button. It will create a CSV file for you.

The reported statement clearly indicates the Dates, Order ID, Type (Opening Balance, Withdraw or Order), Sales amount, Earned amount and final Balance.


Vendor/Seller Commission

Vendor/Seller commission is fixed at 94%.

Should the total sales of Vendor is RM300. The earnings of withdrawal shall be calculated as follows:-

Total Sales X 94% = Total Withdrawal

RM300 X 94% = RM282.00 (Direct to Seller/Vendors)

The total earnings of Seller/Vendors shall be published in the Dashboard

Seller Dashboard

You can find an overview of your store, page view, orders, earnings, reviews and products. There is also an announcement section. It displays all the latest notice or announcement from admin.

Seller Dashboard gives you an overall summary of your store and activities. From this dashboard you can easily manage you stores and also get quick insights. Besides that it will provide suggestions on how to make your store more appealing to your customers.

dokan seller dashboard

[/vc_toggle][vc_toggle title=”Video: Overview of Putrimall’s Seller Dashboard” style=”round_outline”]


Free Worldwide shipping

On all orders

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa

© Putrimall 2019